Shipping policy
At Ergozy, our goal is to get lasting comfort to your door as quickly and reliably as possible. The information below outlines how and when your order will be shipped, along with additional support options should you require assistance.
Shipping Costs
Standard shipping is available for a flat rate of $5.00. If you need your order faster, Priority Shipping is available at checkout for $9.50. Both rates are shown clearly at checkout before you complete your purchase, with no hidden fees or unexpected charges.
Delivery Timeframes
Orders are processed and dispatched as quickly as possible.
- Standard Shipping ($5.00): delivery times range from 8 to 12 business days depending on your location.
- Priority Shipping ($9.50): includes expedited processing, priority fulfillment, and faster transit — please see checkout for estimated delivery windows specific to your location.
Delivery estimates may vary based on customs clearance and regional carrier delays.
Tracking Your Order
Once your order ships, tracking information will be provided via email. Please allow up to 48 hours for tracking activity to appear with the courier.
Customs and Duties
Some countries may charge import duties, taxes, or handling fees on international orders. These charges are determined by local customs authorities and are the responsibility of the customer.
Lost or Delayed Shipments
If your order is delayed beyond the standard delivery window, or if tracking indicates any irregularities, please contact our customer support team and we will assist you in locating or resolving the issue. Ergozy is not responsible for delays caused by customs agencies or courier disruptions, but we will do our best to help.
Incorrect Shipping Information
Please verify your shipping address carefully before placing your order. Ergozy is not responsible for items shipped to incorrect addresses provided at checkout. If the package returns to our facility, reshipment fees may apply.
Order Changes and Cancellations
Our fulfillment process begins quickly after an order is placed. If you need to modify or cancel your order, contact us as soon as possible. We will make every effort to assist if your order has not yet shipped. Please also see our Refund & Replacement Policy [LINK] for our order cancellation window.
Contact Us
For shipping-related questions or concerns, please contact us at:
Our team is ready to assist you.
Policy Acceptance
By purchasing from Ergozy, you acknowledge and agree to the terms outlined in this Shipping Policy.