Refund & Replacement Policy

At Ergozy, our mission is to bring genuine, lasting comfort to everyday life, so discomfort doesn't get in the way of what matters. We stand behind the quality of every product we make, and we want you to feel confident trying Ergozy for yourself.

Please read this policy carefully before purchasing.

100-Day Guarantee

We want you to actually live with your Ergozy cushion before deciding if it's right for you — comfort shows up over weeks, not minutes. That's why every order comes with a 100-day guarantee from the date of delivery.

Important: refund requests can only be submitted between day 90 and day 100 after delivery. We ask you to use your cushion for at least 90 days first, because that's genuinely how long it takes to know whether it's working for you — a few days or weeks isn't enough time to judge. Requests made before day 90 will not be eligible under this guarantee; requests made after day 100 will also fall outside the window, so mark your calendar.

To request a refund once you're inside the eligible window, contact us with your order number — no need to justify the reason.

Free Replacement for Defective or Incorrect Items

If your order arrives damaged, defective, or includes an incorrect item, we will provide a replacement at no additional cost. Please contact us within 7 days of delivery with your order number and supporting photo or video evidence, so we can resolve it quickly.

How to Request a Refund or Replacement

To request a refund or replacement, email our support team at support@ergozy.com.

Include the following information:

• Full name
• Order number
• Detailed description of the issue
• Supporting photo or video evidence, if applicable

Once verified, our team will arrange a refund or replacement shipment, whichever fits your situation best.

Return Condition Guidelines

Because Ergozy cushions are personal-use comfort products, we ask that returned items be reasonably clean and in the condition you'd expect to hand back to a friend — this isn't about perfection, just basic hygiene courtesy for our team processing the return.

The following situations may affect return eligibility:

• Items showing damage unrelated to a manufacturing defect
• Refund requests submitted before day 90 or after day 100 from delivery
• Items without proof of defect or damage, when a defect is being claimed
• Products returned without first contacting our support team

Order Modification or Cancellation

We process orders quickly to get them to you as fast as possible. Because of this, we have a 2-hour cancellation window from the time of purchase. We cannot guarantee modifications or cancellations once an order has entered processing or fulfillment. If you need to make changes, please contact us immediately — we'll do what we can if the order hasn't shipped yet.

Incorrect Address Responsibility

Customers are responsible for ensuring shipping details are correct at checkout. Ergozy is not responsible for packages shipped to incorrectly entered addresses. If a package is returned to us due to address issues, reshipment fees may apply.

Refund Eligibility

Refunds may be issued under the following circumstances:

• A request submitted between day 90 and day 100 after delivery, as part of the 100-Day Guarantee
• A verified defect for which a replacement cannot be provided
• An order Ergozy is unable to fulfill

Once approved, refunds are processed to the original payment method within seven business days. Processing times may vary depending on your financial institution.

Unauthorized Returns

Any product returned without first contacting our support team may experience delays in processing. To make sure your refund or replacement goes smoothly, please reach out to us before sending anything back.

Lost or Stolen Packages

Ergozy is not responsible for lost or stolen packages once a shipment is marked as delivered by the carrier. Customers may file a claim directly with the carrier in these instances.

Contact Information

For questions regarding this policy or to begin a refund or replacement request, please contact our support team at:

support@ergozy.com

Legal Notice

By placing an order with Ergozy, you acknowledge, understand, and agree to the terms outlined in this Refund & Replacement Policy.